FAQs

What types of hair extensions does Raw Rio Hair offer?

What makes Raw Rio Hair different from other hair extension providers?

  • Our "Hair Without the Wait" delivery service, premium quality hair, same-day local delivery, and 2-3 business day shipping for out-of-town orders set us apart. We are committed to exceptional customer service and product quality. For more shipping details visit shipping policy page.

What is "Hair Without the Wait" delivery service?

  • It's our unique service that ensures same-day local delivery in Las Vegas and 2-3 business day shipping for out-of-town orders, so you receive your hair quickly.

Are the hair extensions 100% virgin hair?

  • Yes, all our hair extensions are made from 100% virgin hair, ensuring the highest quality and natural look.

How can I place an order?

  • You can place an order directly through our website. Select your desired products, add them to your cart, and proceed to checkout.

What payment methods do you accept?

  • We accept various payment methods, including credit/debit cards, PayPal, and installment plans through providers like Afterpay and Klarna.

Do you offer installment payment options?

  • Yes, we offer interest-free installment payment options through providers like Afterpay and Klarna, allowing you to pay in four installments.

How can I track my order?

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier's website.

What is your return policy?

  • We accept returns within 14 days of purchase for unopened and unused products. Please contact our customer service for return instructions or visit our return policy page.

Do you ship internationally?

  • Currently, we only ship within the United States. International shipping may be available in the future.

Can I cancel or modify my order after it has been placed?

  • If your order has not yet been shipped, you can contact our customer service to cancel or modify it. Once shipped, changes cannot be made.

What should I do if I receive a defective or incorrect item?

  • Please contact our customer service immediately with your order details and a description of the issue. We will assist you in resolving the problem.

Can I visit a physical store to purchase or view products?

  • Currently, we operate online only, but our detailed product descriptions and customer reviews can help you make informed purchasing decisions.

How can I contact Raw Rio Hair for further assistance?

  • You can reach out to our customer service team via email at support@rawriohair.com or through the contact form on our website. We are here to help!